Contact WelcomeBonus.co
We are the team behind WelcomeBonus.co, based in Las Vegas, Nevada, and we serve readers in the United States, Australia, and Italy. Whether you have a question about a review, spotted an error, or want to discuss a partnership, we want to hear from you.
Who to Contact
| Department | Best For | |
|---|---|---|
| General | info@welcomebonus.co | General questions, feedback, corrections, reader inquiries |
| Partnerships | partners@welcomebonus.co | Affiliate and business inquiries, casino or bonus listings |
Where We Are
Our team is based in Las Vegas, Nevada, United States. We work Monday through Friday, Pacific Time. Support is email-only, so please do not expect a walk-in office or a phone line.
Before You Contact Us
WelcomeBonus.co is a review and information site. We are not a casino operator, and we do not run any gambling service. This means we cannot access your casino account, process a deposit or withdrawal, apply a bonus to your account, or resolve a dispute between you and an operator. We are here to inform, not to manage your play. If you have a problem with a specific casino, your first step should be that casino’s own customer support team. If they do not help, you can escalate to the regulator that licensed the casino in your state or country. We are happy to point you in the right direction, but we cannot intervene on your behalf.
Response Time
We reply to all emails within a few business days. If you have not heard back after a week, check your spam folder and then send a follow-up. For urgent account issues, remember that your casino’s support team is the right contact, not us.
Frequently Asked
| Question | Answer |
|---|---|
| Can I run a casino or list my bonus with you? | We are open to partnership discussions. Email partners@welcomebonus.co with details about your casino or offer, and we will review it. |
| My bonus code expired or does not work. What do I do? | Bonus codes and offers change frequently. Check the casino’s promotions page for the current offer, or contact the casino’s support team directly. We cannot apply bonuses or extend expired codes. |
| How do you decide your ratings? | Our ratings come from a structured review process covering licensing, bonuses, banking, support, and more. Read the full breakdown on our How We Rate Casinos page. |
| I need help with a gambling problem. | You are not alone. Call 1-800-GAMBLER or visit ncpgambling.org for free, confidential support. You can also read our Responsible Gambling page for more resources. |